FAQ/Policy Info

FAQ

 

CUSTOM LASER CUT DESIGN ORDERS

• We will resize any of our current designs, but please keep in mind that we do have size limitations
• Please note that all custom design orders are final sale and are not eligible for coupons or sale discounts

SHIPPING INFO

• Our laser cut artwork are made to order and so require handling time of up to 10 business days
• All paid orders are processed the following business day. We are not open on weekends, so please know that all Friday and weekend orders will not be processed until Monday
• If you would like to cancel or change your order, we must be contacted immediately after placing the order. We will do our best to accommodate your request. You can call us at (239) 235-7084
• Please make sure you have every item you need and please double check your billing and shipping information before checkout

CANCELLING AND RETURN INFO

• We only accept the return of undamaged items
• Custom designs or commissioned artwork are final sale and non refundable
• The shipping fees are non refundable
• If you received a damaged items, we must be contacted immediately for your choice of a full refund including the shipping fees, or a replacement